• There are many similar quotes, such as 'we made the road as we walked', or the Australian  Aborigines "singing the earth alive' as they walked their roads. 

    The phrase is very appropriate for the startup world, as I was reminded the other day, speaking to one of my CEO's. The company is on a fast growth path and we need to do a lot of things simultaneously to make it all happen–hiring, preserving culture, training new managers, etc. etc. You have to have a lot of faith that all is on the right track every day–mistakes are difficult to correct in a fast-growth world.

    It made me think about the most important part of this entire process, having the management team learn how to let go, trust others to take over their day-to-day jobs and start spending time thinking about how to make the future happen. All the while, walking the road as we build it.

    I warn them that having 200 people in a few months becomes much more of a people, rather than task management responsibility for the founders. You can't spend your days second guessing your new hires. You need to give them the resources to be successful, set clear objectives and be their biggest cheerleader. Otherwise, the whole scheme collapses on itself. It's impossible for you as founders to run the whole show, like you did only a few months ago.

    It's a huge change for the founders, but critical if the startup is going to make it into the next phase of growth. You will still be walking the road as you build it, but with a lot more people walking along beside you. That's they way it should and needs to be. You as a founder become a leader of people, not just someone who does everything. It's tough but a critical transition but the rewards are fantastic when you get to the other side.

  • According to VentureBeat, Quirky has pissed away its $185M in venture funding. I liked the concept when it was announced a few years ago, sort of a VC firm for product inventors. But either these inventors never went online (I recommended it a number of times to people who approached me), or there really is nothing new under the sun (highly unlikely). My guess is that there are numerous other channels and funding options for product entrepreneurs to tap into. Anyway, here's the story from VentureBeat:

    Quirky might seem like one of the more extreme examples of Silicon Valley excess in recent years, but its recent pivot — and the way its CEO handled it — is a rare example of honesty and transparency.

    The startup’s premise was inspired, if a little idealistic: Take inventors’ half-baked ideas, help them turn those ideas into legitimate products, then sell those products in stores, sharing profits with the inventors.

    The company raised over $185 million over the course of its six-year life. But the most successful inventions it has turned out are frankly underwhelming. The “Pivot Power Strip,” which allows its plugs to rotate so it’s easier to plug in several bulky “wall wart” adapters, and the “Bandit,” a line of rubber bands with little hooks attached, like mini-bungee cords. In other words, useful stuff, but hardly high tech.

    So, in classic Silicon Valley fashion, the company is pivoting to something new. Founder and chief executive Ben Kaufman described that new path with unusual candor and humor earlier this week at Fortune Brainstorm Tech, an elite conference in Aspen, Colorado that I was fortunate to attend.

    Kaufman was funny, blunt, self-deprecating, and pulled no punches. In short, he stood out in the crowd: You rarely, if ever, see entrepreneurs acting humble or self-deprecating onstage in Silicon Valley events.

    At this point, Quirky has burned through almost all of its $185 million. Asked when the company runs out of money, Kaufman quipped, “Weeks ago.”

    “I hope we raise more money,” he said — though he was silent on who the company would raise it from, or whether the company’s previous investors would pour more capital into the company. (Probably not.)

    So Kaufman is counting on a two-pronged strategy to bring Quirky back from the brink. He seemed well aware that it was a long shot, but it’s also clear he hasn’t given up on the company at all.

    The first part of Quirky’s new strategy is predicated on forming partnerships with big manufacturers, like GE, who can bring Quirky’s products to the market.

    Kaufman acknowledged that selling products in “big box” retailers wasn’t generating enough profit to keep the company afloat. Yes, he said, the products’ sales generated a small margin for the company — they were profitable, strictly speaking. But add in Quirky’s quite substantial overhead expenses, and the company was losing money.

    Plus, he said, the brand worked fine for things like power strips and power-cord management gadgets, but it didn’t work so well for more expensive products, like the connected air conditioner Quirky made together with GE.

    “People don’t want a ‘quirky’ air conditioner, they want a good one,” Kaufman said, to laughter from the audience.

    The partnership with GE makes Quirky into an ideas shop — an invention factory — for the bigger company, which has deeper pockets and more manufacturing resources, not to mention better relationships with those retailers who are so critical to the consumer products category.

    The second part of the new strategy, Kaufman said, is Wink, Quirky’s platform for connected home devices. With many companies now betting that the Internet of Things (IoT) is about to take off, what’s needed is a common communications standard to help devices talk to one another and communicate with the Internet. Wink provides that, through a single app that you can run on your phone or a wall-mounted tablet.

    Products that work with Wink include GE’s connected “smart” LED light bulbs, Schlage smart locks, the Nest thermostat, and more. Kaufman says more than 300,000 homes already have Wink-compatible devices inside them, which is a substantial base, and that Wink will do $25 million in revenue in its first year.

    “On a clean sheet of paper, that would be an incredibly huge startup,” Kaufman said. “The problem is that its attachment to Quirky has plagued it.”

    Quirky certainly lived up to its name over the years. Kaufman chuckled over an $80 “connected egg tray” that he was very excited about: When you were running low on eggs, it could notify you and order more from the grocery delivery service, I suppose.

    “Obviously it didn’t sell that well,” Kaufman acknowledged. But, he said, it was meant more as a demonstration of what could be done with a connected home, rather than a moneymaking product in its own right.

    In the end, I’m not certain whether Kaufman’s onstage appearance in front of a bunch of high-powered investors and executives did his company more harm or good. He certainly didn’t duck from the responsibility of having failed, and having lost a lot of investors’ money.

    But if anything will save Quirky, it will be that transparency. Kaufman said that he told the community about Quirky’s new direction back in February, and that while they weren’t excited about it, most of the community members were understanding and supportive. The company is still getting thousands of new product ideas submitted every week, and that’s due in large part to the fact, he says, that people still trust Quirky.

    “We have to be authentic because all we have is the community’s trust in us,” Kaufman said. “The reason people trust us is because we’ve never hidden anything, from our community or from our partners.”

  • I get asked all the time to recommend accountants to startups. The first thing I recommend is to get/keep your finances in order so that the accountant doesn't have to charge you an arm and a leg to straighten it all out.  For those interested in outsourcing the all or part of the accounting process, inDinero is worth exploring.

    Based in San Francisco, inDinero provides startups and small businesses with unlimited, flat-fee accounting, tax and payroll services backed by the most owner-friendly software in the industry. inDinero’s innovative services as a software approach allows growth companies to hold off on hiring accounting staff up to 100 employees or 8 figures of revenue. By outsourcing the entire back office to inDinero’s team of pros, small business owners can maintain laser focus on building out their core business functions and grow faster.

  • Culture is the unofficial set of rules by which your company runs. It exists whether or not you consciously establish and work on it. It's there…everyday…staring founders in the face. And many do not have any idea what culture actually is in their company.

    So lets start with the basics:

     

    • Find out what your people think–use Survey Monkey to get team involved. Don't run the process yourself. get a committee from across all levels to do it and let them be responsible for organizing and reporting the results. You may be shocked, or pleasantly surprised, but at least you will know.

     

    • Recognize the best as well as the contributors— Men, especially men, are willing to die for the baubles of war–ribbons. So said Napoleon. And he was correct. What do you do to honor top achievers in your company?

     

    • Hold ceremonies for recognition–establish traditions to reinforce culture. For example, Kiva Robotics had thier staff take pictures o a small Kiva robot all over the world when they were on vacation. Everyone vied for the neatest or coolest pictures. That's culture

     

    •  Finally, be paranoid about your culture–it's the only one you got.

    For more insights, visit the corprate culture pros

  • According to Fred Wilson's Blog, the ability for anyone to get in their car and open up an app and get business has turned into an enormous market in the past five years. The two biggest categories are “ridesharing” (Uber, Lyft, Sidecar) and “delivery” (Postmates, Deliv, etc).

    But there isn’t any reason why these two categories need to be separate. The most efficient utilization of the car and the driver’s time is to put people plus packages into the car at the same time.

    And that is what his portfolio company Sidecar is announcing. Sidecar has leveraged their shared rides technology (where two riders can share a trip and save a lot of money) to make it possible for a driver to pick up a passenger and then a package (or the other way around) and do the trip at the same time.

    Sidecar is not doing the delivery piece direct to the consumer (like Postmates or UberFresh) but instead is a third party logistics provider to ecommerce companies that want to offer same day (or same hour) delivery to their customers at a price that is affordable.

    Sidecar has been offering “people plus packages” in San Francisco for a while now and it has reached 10% of total ride volume. Their ecommerce partners are getting prices that are up to 80% below traditional same day delivery fees and they have cut delivery times in half. Today they are announcing that they are expanding their same day delivery service to all of their markets in the US.

    Combining people plus packages is a win/win/win. Riders get even lower prices for their rides. Drivers make more money (up to 75% more in the San Francisco trial). And ecommerce companies get a less costly and faster way to get their products delivered same day (or even same hour).

    Sidecar has a delivery API that allows you to integrate their driver network directly into your app so that your users can see the progress of their delivery in real time. If you are an ecommerce company that wants to leverage Sidecar’s network of drivers around the US, you can visit their Delivery page and learn more.

    The innovation cycle in the “ridesharing” market is breathtaking. If you want to stay in the game you have to keep innovating and do that quickly. The result is new services, new markets, and new possibilities. And people plus packages is exactly that.

    I never thought I'd see the day that mainline VC's would mention 3rd party logistics…big challenges ahead for UPS, USPS and FedEx dealing with new competition.

  • The Stanford Value Chain Innovation Initiative conducted a multidisciplinary, 2.5-year district-level, randomized study which found that systematic management of motorcycles used by health workers to reach far-flung rural villages improved health ministry system performance in Zambia. You can download the study at Riders for Health Stanford research brief

     The study, which looked at the effect of fleet management by the U.K.-based social enterprise Riders for Health, showed that providing full management of motorcycles, conducting regular preventive maintenance, and training health workers resulted in improvements in fleet logistics, health reach, and health delivery.

     As one Stanford anthropologist noted, after the Riders program, "The major change was that [the health worker's] clinic 'reclaimed' its catchment area."

     Innovations such as the Riders for Health model have the ability to strengthen health value chains in developing countries. 

    It's nice to see supply chain as a solution for world problems…

  • I often get calls from people (I don't refer to them as entrepreneurs, for reasons explained below) wanting to know how much their idea is worth. "Oh", they say, "I am not interested in working hard to make it happen, I just want to sell it to someone and reap a fortune." 

    Good luck, I tell them, an idea without execution is, well, just an idea.

    "But I have this fantastic idea for an app", they say, "I can't tell you about it since you won't sign an NDA and could steal my idea!" Fat chance of that…I'm not interested in doing a start up, only investing in entrepreneurs who have the passion to see an idea through to success. And signing NDA's is a death sentence for VC's as you end up seriously limiting your investing scope.

    The above table neatly summarizes my philosophy, and that of most of my VC buddies, on ideas and execution. 

    An idea is just an idea…execution is where the value creation happens…

  • My founders are often overly concerned and troubled with the concept of 'competition'. That's when I tell them to respect all, but fear none. Why?

    First, you can never really know who the 'competition', however defined, might be. Is it one of the global giants, a company from China, or a new start up? One's response would vary greatly, and spending a lot of time worrying about it does not advance your metrics.

    Second, you can never really know what the 'competition' might have in mind. Are they looking to snag your customers with a new technology, make marginal improvements in their existing tech to better compete with you, partner with another product to make themselves more competitive? Again, many possible avenues and trying to develop a strategic plan to deal with all contingencies will be a waste of time.

    Finally, what do you current and prospective customers tell you? Are your products beginning to lag behind competitors, are they unhappy with your service levels, or are you being out sold in the market? Here's where you should spend your time doing competitor research, not trying to guess where someone in R&D in a 'competitor' might be dreaming up.

    Your best knowledge about the competitors will come from your customers. Any strategy should evolve from customer input, aided by judicious analysis of what close competitors are doing in the marketplace. Start ups should not devote a lot of time to competitive strategy. After all, they are the disrupters and should continue to disrupt with creative products that better deal with customer pain points, rather than worrying about whether competitors can catch up…

     

  • Zara remains the leader in the global fast-fashion industry because they are not afraid to build new distribution capacity well in advance of demand. An excellent article in the Wall Street Journal (subscription possibly needed) details their latest expansions plans to build their tenth logistics center in Spain near Madrid.

    Zara reminds me of Amazon, who continues to spend serious money building out logistics capacity globally, including adding thousands of Kiva robots to automate these facilities. Who says one cannot or should not compete based on supply chain? In the case of both Zara and Amazon, supply chain innovation is a key business driver, and both are focused on getting the right product faster to consumers at a competitive price.

    Isn't that what business should be all about?

     

  • What is the point of no return in a VC investment process (other than the startup vanishing)? This was my answer to a  Quora question I recently answered. Here's my thoughts.

    When you lose faith in the founders. VC investing is based on a PPT deck and your faith that these founders can pull it off. You put money in, and encourage others to do the same. You work tirelessly with the founders to help them be successful. You celebrate their successes and commiserate with them when the inevitable failures occur. And you keep the faith in spite of what happens.

     
    Why? because you are their biggest cheerleader and supporter that's why. 
     
    And that's why I am not a hands-off VC, working with all my portfolio companies as much as they need me to make them successful.
     
    Have I ever lost faith in a founder? No…it's the hardest job in the world and as long as they work to make it happen, I'll be there for them. 
     
    Have I had failures? Sure. I've been through a miserable and expensive start up bankruptcy, had to shut down other startups, etc., but I still remain friends with my founders. That's the way VC life should be, at least in my world.
     
    As my Chinese fortune cookie said the other day, "Your faith carries you through difficult times."